Terms

The short version: this site explains what we do and what it costs. The prices on it are real. Nothing here is a contract on its own. Work starts when we both agree scope in writing, and your website, domain and customer data stay yours the whole time.

Accepting these terms

Using this website means you accept these terms. If you do not, stop using the site. If we go on to work together, the scope we agree in writing sits on top of these terms, and where the two disagree, the written scope wins.

What we do

We build websites and lead follow-up systems for local businesses, and we maintain them monthly. This site is marketing material for that service. Reading it does not create a client relationship. That starts when we agree scope and you pay a setup fee.

Who can use this

You need to be 18 or over and able to enter a contract, on your own behalf or for a business you are authorised to represent.

Prices, payment and recurring billing

• Setup fees and monthly fees are as published on the pricing page.
• Setup is payable before work starts unless we agree otherwise in writing.
• Monthly system care is a recurring charge. It bills every month, on the same day, until you cancel.
• Cancel any time with 30 days notice. We will not bill you past that.
• Setup work already completed is not refundable, except under the guarantee below.
• If a job is genuinely outside the agreed scope we will tell you the cost before starting, not after.

The guarantee, in full

If we do not recover at least one lead you would otherwise have lost in your first 30 days, your setup fee is free.

• A recovered lead is an inbound contact that got a reply through the system and would otherwise have gone unanswered. Defined in writing before you sign.
• The 30 days start when the system is switched on, not when you sign.
• It refunds the setup fee. System care already delivered is not refunded.
• You keep the system switched on for the full 30 days.

To claim it, email michael@six20am.com within 14 days of the end of your first 30 days. We refund the setup fee to the card you paid on. What counts as a recovered lead is agreed in writing before you sign. The test is settled up front, not argued at the end.

Using the site properly

Do not try to break into it, scrape it at a volume that degrades it for other people, copy it wholesale, or use it to do anything illegal. That is the whole list.

Who owns what

Yours: your website, your domain, your content, your photos, your customer data. Stop working with us and you leave with all of it. We hand over access. We do not hold it back.

Ours: this website and its content, our internal templates, systems and processes, and anything we built for another client.

Anything you send us

Send us copy, a photo, a logo or a review and you are telling us you have the right to. You also let us use it to build and market your project. We will ask first before we show your name or logo as an example of our work.

Links to other sites

Where we link out, we are not responsible for what is on the other end or what they do with your information. Their terms apply there, not ours.

What we do not promise

We do not promise a search ranking, a number of leads, or a revenue figure. Nobody who does can control the things that decide them. What we promise is in the guarantee above, and it is deliberately a promise we can keep. Beyond that the service is provided as-is, to the extent your state's law allows.

Limit of liability

We are liable for the work we do. We are not liable for things outside our control, and that covers the usual suspects: a host going down, a search engine changing how it ranks, or someone else editing your systems after we hand them over. Knock-on losses like lost profit are out too. Our total liability is capped at what you paid us in the last 12 months. Nothing here limits what the law says cannot be limited.

Covering us

Say you send us a photo you did not own. Someone comes after us for it. You cover what it reasonably costs us to deal with. The same goes if you use the service in a way these terms rule out.

Ending the relationship

You can cancel monthly care with 30 days notice, any time. We can end the relationship if invoices go unpaid or these terms are breached, and we will tell you before we do. Either way, you leave with your site, your domain and your data.

Governing law and disputes

The governing state and venue are not yet set on this page. They are anchored to where the business is registered, which is a fact rather than a choice, so it is left blank rather than guessed. This must be completed before publication.

If something goes wrong, talk to us first. Email michael@six20am.com and we will try to sort it out directly. If that does not work, either of us can go to court. There is no arbitration clause and no class-action waiver in these terms.

Changes to these terms

If we change them we update this page and the date at the top. For an active client, we will tell you directly before a change that affects your agreement takes effect.

Contact

Email michael@six20am.com or call (940) 400-1097. A postal address goes here too. It is required before this page goes live.